At Repair Choice we believe in an open and transparent approach to communication. If you have a question about our services or need advice in relation to which service best suits your needs get in touch today. To ask us a question please fill in the form at the base of the page.
We are the experts in vehicle repair and incident management solutions. Our repair locations manage over 200,000 repairs on behalf of retail, insurer and corporate clients every year. That speaks for itself.
If your vehicle is beyond economic repair and it is agreed with you or with your insurance company that your vehicle is a total loss we will request that you, your insurer or your salvage agent arrange removal of your vehicle for salvage purposes and that you return any courtesy car that you may be driving as agreed with us.
This depends on the type of repair we carry out for you, for mobile cosmetic repairs your vehicle may only be off the road for a matter of an hour or two, for Express repairs it is generally around 24hrs. for larger repairs we will advise you of a completion date and keep you up to date on progress.
All of our location can provide courtesy cars. We will discuss your requirement when you book your vehicle in for repair. Terms and conditions such as driver age, insurance and mileage use can apply and are dependent on your individual circumstances.
Depending on the damage your vehicle has sustained we can
Repair cosmetic and minor damage at a place convenient to you
Repair medium damage in our 24hr express repair bays
Repair major damage in our traditional repair bays
If you are unfortunate enough to be involved in a motor related accident you should consider the following actions.
Stop at the scene if you think your accident has caused injuries or damage to vehicles or property. It is an offence not to stop.
Think safety first and avoid unnecessary risk. If possible move yours and any other vehicles to a place of safety.
Switch off engines; turn on hazard warning lights and to the best of your ability alert other traffic of the hazard.
Call the police immediately if anyone involved in the accident is injured, if any other party has left the scene without exchanging details or becomes threatening or if the accident has created a hazardous situation for other road users.
The police do not typically attend road traffic accidents unless there are known injuries but it is still worth reporting the incident and obtaining an accident reference number, especially if you are unsure of your circumstances.
If you have one, contact your accident management company who will guide you and support you. They can arrange services such as roadside recovery; they will call any emergency services as required and contact any people you need them to while you are at the scene of the accident.
If you consider your vehicle cannot legally be driven as a result of the accident damage it has sustained, you should contact your roadside recovery agent as appropriate and arrange to have the vehicle removed from the scene of the accident.
By law, drivers of the vehicles involved in the accident must exchange details. You should ensure you request the following information: The registration numbers of all vehicles involved, names, addresses, telephone numbers and insurance policy details of all drivers. You may also want to record the make and model of other vehicles involved in the accident.
Get the names, addresses and if appropriate the vehicle registrations of any witnesses to the accident, even if they are yours or the other drivers passengers.
Record any other details you think may be important for example, incident circumstances, and road conditions, weather, the more information you gather at the scene will help and support your insurance company to determine who was responsible for the accident.
As soon as it is safe to do so, you should notify your insurance company, your broker or accident management provider about the incident you have been involved in even if you do not intend to claim against your policy.
Yes, we deal with all kinds of businesses of all different sizes and all with different needs. You can open a local business account or a national business account it’s your choice. Please contact us to discuss your requirement s and visit the corporate section of this site to learn more about the services we deliver to our business clients.
We deliver vehicle repair and incident management services to both corporate businesses and to our private individual retail customers. For more information please view the services page on our website or get in touch to find out how we can help you.
This will depend on the type of insurance you have taken out, how you make your claim and any costs your insurer incurs. In general, if you were not at fault in the accident and your insurance company has recovered any costs they have incurred from the other parties involved you’re no claims bonus should be protected.
In all circumstances you should report any accident you have been involved in to your insurer even if you do not intend to make a claim.
In many cases we can but it is dependent on who your insurer or broker is, what kind of insurance cover you have and what the accident policy is. Remember, it’s your choice, get in touch today to see if we can help.
You can pay us direct for any work we have carried out on your vehicle or if you are comprehensively insured we may be able to bill your insurer for any repair costs above your policy excess. If you are an account holder you will be billed through your account under the terms of your agreement with us.
In all cases we will give you a comprehensive breakdown of the work we have carried out and the cost incurred. This may support you or your insurer or your agent if you intend to recover any monies from an at fault driver you have had an accident with or their insurer.